Case study

ZMZM Society

Transforming Saudi Arabia’s third sector.

ZMZM Society for Voluntary Healthcare

ZMZM Society has been a trusted name in the Kingdom for two decades, providing integrated, sustainable healthcare to people in need.

ZMZM Society faced funding challenges due to stricter regulations on donations and institutional inefficiencies, reducing healthcare access for beneficiaries. Vision 2030's emphasis on enhancing the non-profit sector through reforms and financial sustainability initiatives offered a potential route to stability, prompting ZMZM to adapt to ensure future sustainability.

Starting with brand clarity

Small gaps, big impact.

Disconnection

Built as a tactic, not a strategy

Misaligned with leadership ambition

Disconnected from values.

Fragmentation

Departments working in silos

Inconsistent communications

Perception lacked cohesion.

Misalignment

Misalignment between stakeholders

Strategy wasn’t grounded

Need for brand to reflect values.

A multi-year transformation journey

End-to-end, strategy to execution.

Repositioning strategy

Institutional identity

Brand optimisation

Brand implementation

The need for change gave ZMZM a clear opportunity

Pioneering sustainable healthcare.

By strengthening its role in the community, ZMZM boosted donor trust and deepened stakeholder engagement — fully aligning with Vision 2030 and unlocking long-term social and financial value.

Clarity and strategy

Anchored in sustainability

Real healthcare outcomes

Sub-branded systems

Brand governance

Clear structure across services

Governance via training

Supported supplier rollout

Culture and capability

Internal team empowerment

Leaders activated as stewards

Agile accountable delivery

"Our brand now reflects the care and commitment we bring to every stakeholder".

Dr Adnan Albar, Founding Chairman of ZMZM Society For Voluntary Healthcare in Saudi Arabia

Professor Dr Adnan Albar

Founding Chairman of the Board

Meaningful measurable outcomes

Social Return on Investment

1.7M +

Beneficiaries served

SAR 11.4M

Volunteer contributions

191,000

Volunteer hours logged

32,000

Volunteer opportunities

70%

Donor retention

2.3:1

SROI

Global benchmarking

Recognition

Leading laurel icon

Leadership in
impact reporting

Trailing laurel icon

Global Reporting Initiative (GRI)

Award

Leading laurel icon

Recognised
for excellence

Trailing laurel icon

European Foundation for Quality Management (EFQM)

Award

Leading laurel icon

International
best practice

Trailing laurel icon

Performance Monitoring

A trusted legacy.

ZMZM’s transformation illustrates what’s possible when a brand is treated as an operating system. The results speak not only to aesthetic coherence and stakeholder alignment but also to real-world outcomes: improved health equity, stronger volunteer mobilisation, and sustained donor trust.

Clarity drives
resilience

Clear positioning enabled a stronger pandemic response.

Brand governance sustains.

With ongoing stewardship, brand becomes a living system.

Real impact
measured.

With an SROI of 2.3:1, the transformation proved inspirational, but accountable.

"A more prepared organisation."

Abdullah Bin Ahmed Al Tawi, Director General, Ministry of Labour and Social Development

Abdullah Bin Ahmed Al Tawi

Director General, Ministry of Labour and Social Development

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